Most refunds on CiNotes happen automatically, before you'd ever need to ask. Here's exactly when, and what to do otherwise.
Effective date: 5 August 2026
If processing fails, times out, comes out empty, or reads too little of your material, you're refunded automatically. If we build your files but can't email them, you're refunded automatically. If you accidentally pay twice for the same add-a-calculator bundle, the duplicate is refunded automatically. Refunds go back to your original card via Stripe. Refunds after a successful delivery are handled case by case — email [email protected].
Our system watches every order and refunds it automatically — with an email explaining what happened — in these cases:
Every refund goes back to the original card through Stripe. It typically appears on your statement within 5–10 business days.
Once your order is delivered successfully, the calculator files exist in exactly one place: the email we sent you. As described in the privacy policy, we delete our own copy — the ZIP, your uploaded material, and the whole working folder — as soon as delivery finishes. That means a "changed my mind" refund after a successful delivery isn't something we can process automatically: there's no file left on our side to revoke, and nothing to regenerate without you re-uploading and paying again.
If something about your order genuinely wasn't right, email [email protected] and describe what happened. We look at these individually and try to do what's fair, but we can't promise a specific outcome up front.
A lot of would-be refund requests are actually a compatibility issue that's cheaper to catch before you order. Check your OS version (2ND then +, then 1 for About) before ordering. OS 5.4.x or lower works as-is; OS 5.5.0 or newer needs the free two-minute arTIfiCE setup first. See the setup guide for the full instructions.
Questions about a specific order or a refund? Email [email protected] with your Reference Code if you have it.